The world is changing
and BHP is responding
The mining sector continues to weather global and regional challenges brought on by macroeconomic developments, changing demand patterns, inflationary pressures, supply chain disruptions, labour constraints, policy change, global energy transition, and decarbonisation. BHP is well positioned to turn these challenges into opportunities and build a better world.
BHP’s future depends on business innovation
As BHP adapts, technology is ever more critical to all aspects of the business. From remote mining operations, processing, smelting, supply chain, and local operations to all global corporate and technology functions, BHP continues to invest in technology that drives change, productivity, and efficiency across the business.
This includes:
BHP is also investing in emerging technologies to drive its competitive edge and sustainable growth across its value chain.
Spearheaded by its Integrated Remote Operations Centre in Perth, BHP’s push towards Industry 4.0 includes the building of the largest private LTE network by area in existence to enable full automation – with workers, equipment, operations centres, and even customers seamlessly connected via the Internet to drive assembly line-levels of efficiency.
BHP is further enabled by its BHP Operating System which is core to its daily operations. The BOS makes work quicker, safer, easier, and more efficient while enhancing consistency and collaboration across the business – driving customer excellence, operating perfection, and employee empowerment.
In coming years, BHP’s
capabilities will broaden into:
Closed-loop, AI-driven automation, and predictive maintenance to drive asset performance and efficiencies. 
An expanded digital backbone leveraging autonomous and intelligent networks and computing at the edge closer to core business activities. 
Embedded intelligence through advanced sensoring driving real-time visibility and business performance.Capturing the value
potential
that exists
Global macro-economic trends dictate a material shift in demand for minerals critical in the clean energy transition. This will drive a need for the mining and resources sector to digitally transform to capture the opportunity that exists.
These projections echo the macroeconomic factors that are expected to shape the mining and metals sector in the coming years, such as:
BHP is well positioned for growth in coming years
BHP continues to advance in a complex and opportunity-rich environment, with an underlying attributable profit of US$13.7 billion in FY24 alone, driven by a portfolio positively anchored in the existing global megatrends.
Across copper, nickel, iron ore, metallurgical coal, and potash, BHP enjoys a competitive edge through:
Continued investment in copper will balance the minerals portfolio for the future. The acquisition of OZ Minerals is an example of this that further empowers BHP through development of a new copper province with significant synergy potential. Over $20 million per annum in synergies have already been achieved, with over $50 million per annum expected by end of FY24.
BHP is capitalising on global macro trends to secure substantial long-term growth.
Source:
1. 2024, BHP 2024 Prep Book
2. Mckinsey 2017, Beyond the Supercycle: how technology is reshaping resources.
3. ABI Research 2021, Mining Industry Forecast
Great opportunities await past the transformation gap
The mining industry remains 30-40% less digitally mature than other industries.
Achieving high-value results in the
mining industry with ServiceNow
With ServiceNow, BHP can close the digital transformation gap and unlock productivity and efficiencies across its value
chain across key business areas spanning operations, compliance, security, and extended partnerships.
These areas include, but are not limited to:
The BHP Operating System presents a rich opportunity to drive business-wide transformation for BHP through expanded digitalisation. With an intelligent platform enabling end-to-end digital transformation of the BOS across all business areas, BHP stands to gain heightened digital integration and capabilities that will drive productivity and efficiencies across a connected business.
To drive long-term value, BHP is embedding continuous improvement and efficiency across the business is key to long-term value realisation, in areas such as operational process digitisation which has driven efficiency and productivity across BHP since its inception in 2019.
BHP Operating System
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Exploration and Acquisition -
Development and Mining -
Processing and Logistics -
Closure and Rehabilitation -
Sales, Marketing, and Procurement
BHP Strategy Pillars 
Outcomes with ServiceNow
ServiceNow is the digital platform for the connected enterprise and has broad capabilities to support BHP across all areas of business.
Digitising BHP’s value chain
Connecting, streamlining, and automating across BHP’s operations with ServiceNow will deliver efficiencies across the value chain. Digitisation offers the opportunity to improve on operating performance across all stages.
ServiceNow is the intelligent platform for end-to-end digital transformation.
Enhancing BHP’s value chain with ServiceNow
Delivering operational excellence, innovation, and social value
Improve on BHP’s global operations and delivery performance with ServiceNow solutions. Drive operational and technology excellence with integrated solutions, business processes, and experiences for all stakeholders internally and externally.
With products and capabilities for every stage in the BHP value chain, BHP can build resilience, optimise performance and efficiency, accelerate digital transformation and integration, enhance employee and third-party stakeholder satisfaction, and streamline business workflows for sustained growth and efficiency.
How Fujitsu adopted a design-based approach to global workflows1
Bottlenecked by an aging approval system and custom-built approval workflows for each group company, Fujitsu was unable to effectively meet the demands of globalisation or mobilisation.
Leveraging ServiceNow as a single platform for a new approval system, Fujitsu aggregated all processes and aligned all approval rules with global standards. With all workflows from preliminary consultations to deliberations and approvals interlocked seamlessly, Fujitsu is realising workflow improvements that shorten approval times while leaving room to adapt for future modifications and expansions.
ServiceNow is ready to
fuel BHP’s transformation
ServiceNow works with organisations of all sizes across some of the globe’s most challenging industries. We build our solutions with experience and insights from organisations similar to yours.
With the mining and metals sector primed for digital transformation that will fuel a new era in clean energy, BHP stands to reap enormous growth opportunities by closing the transformation gap and streamlining pit-to-port operations on a single integrated platform. This heightens efficiency, pioneers innovation, and enables seamless digital transformation.
BHP brings people and resources together to build a better world. ServiceNow makes the world work better for everyone. Together, we will discover new, better ways to make the world of BHP work better – for stakeholders and employees alike.
Source:
1. Fujitsu, Adopting a design-based approach to a global workflow